Start here Start your product library Choose a simple product, variations, an import, or an empty workspace. Products Choose between a simple product and variations Products do not need variations unless buyers can choose between real options. Products Write shared and marketplace-specific product copy Keep one shared source, then add custom marketplace copy only when it truly differs. Products Organize product photos and production files Keep listing media, print files, source files, and documents in one workspace. Production & pricing Reuse materials, packaging, hardware, and machines Build each library record once, then assign it across products and variations. Production & pricing Find packaging that is likely to fit Compare product dimensions with saved packaging while keeping the final choice yours. Production & pricing Calculate cost and set prices by channel Review the cost basis first, then compare one shared price or separate channel prices. Data & account Import product data from a spreadsheet Map CSV, TSV, Excel, or pasted rows and review every create decision first. Data & account Back up, restore, or export your PlyOps data Use JSON for workspace restore, ZIP for stored files, and CSV for spreadsheets. Data & account Understand PlyOps Free, cloud sync, and storage Free workspace data stays in the current browser; paid cloud services add backup and sync. Selling channels Connect a supported marketplace Authorize a seller account, then review imported listings before linking products. Selling channels Review marketplace drafts and linked updates Preview every supported marketplace write and confirm it yourself. Selling channels Connect and import from Etsy Marketplace Connect can review and bring in Etsy listings, then create drafts or update linked listings only after explicit seller confirmation. Data & account Sign in, reset a password, or change your email Use the account screens for email links, codes, passwords, and secure email changes. Data & account Compare plans and understand feature access Free covers the core product workspace; paid plans add hosted services and connected workflows. Data & account Understand what PlyOps stores and how to delete it Review browser data, cloud data, connected-account data, retention, and deletion choices. Support Report something that is broken Send a private support request with the steps you took and what happened instead. Support Suggest a feature or workflow improvement Describe the job you are trying to finish and where the current workflow falls short. Support Check whether PlyOps has a known service issue Review confirmed incidents before repeating a failing cloud, billing, or connection action.
Support
Report something that is broken Choose a problem category, explain what you expected and what happened, and optionally attach a screenshot you have reviewed. Diagnostic details are included only when you explicitly allow them, and they never include tokens, auth codes, filenames, or marketplace customer/order data automatically.
Try this
01 Open Support & feedback and choose the closest problem category. 02 Describe the last action that worked and the first action that failed. 03 Remove secrets or customer information from your description and screenshot. 04 Submit the request and keep the private reference shown on screen and by email. 
